Shipping policy

Express Post Delays

Currently, Australia Post is not guaranteeing next day delivery for express post parcels, however, it is still the fastest way to receive your parcel.

We will be posting all orders Monday to Friday, excluding public holidays and period between Christmas and New Year.

Note: If your items do not arrive 2-3 business days after shipment email is sent, please follow these steps:

Confirm your address

Please check that the address on your order shipment email is correct.

Track your order

Find your tracking number in the shipment email you received. Click the tracking number and it will take you to the Australia Post tracking website.

If it says delivered

Please check around your house for somewhere that Australia Post may have left your parcel also check with your local post office in case it has been taken back to the post office. Check if anyone else at the address has accepted or signed for the item.

No tracking details

If your tracking number is showing only "Received by Australia Post" please contact us.

Standard postage and handling charges

Standard Post – extra small $10.20, small $11.70, medium $16, large $20.25, extra-large $24.45

Express Post – extra small $13.20, small $15.20, medium $20, large $24.75, extra-large $32.95

Signature on deliver $2.95

Pricing and size limits based off standard Australia Post packaging. For parcels larger or heavier than an extra-large Australia Post box/satchel. Custom pricing may be charged.

Tracking your Order

Tracking your order is simple:

1. You will receive a shipment email when we send your order.

2. Find the tracking number link at the bottom of the email, click it.

3. The Australia Post site will have the tracking details.

Please note: If you see no tracking details do not panic, Australia post does a bad job at showing all tracking statuses.