Hold Focus [ROS165] (Rosetta)

WEBSITE CONDITIONS

In using this website, you are deemed to have read and agreed to the following terms and

conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and any

disclaimer notice and any or all Agreements:

"Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s

terms and conditions.

"The Company", “Ourselves”, “We” and "Us", refers to our Company.

“Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

“Website” refers to www.hereticshaven.com.au

“All terms” refer to the offer, acceptance, and consideration of payment necessary to undertake the

process of our assistance to the Client in the most appropriate manner, whether by formal meetings of

a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect

of provision of the Company’s stated services/products, in accordance with and subject to, prevailing

Australian Law.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or

they, are taken as interchangeable and therefore as referring to same.

Please note that we can only ship to certain jurisdictions, and you are always responsible for any order

you place on our website. We recommend that you check your local laws before ordering.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a need-to-

know basis only use any information collected from individual customers. We constantly review our

systems and data to ensure the best possible service to our customers.

Confidentiality

Any information concerning the Client and their respective Client Records may be passed to third

parties. However, Client records are regarded as confidential and therefore will not be divulged to any

third party, other than employees and if legally required to do so to the appropriate authorities. Clients

have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that

we are given reasonable notice of such a request. Clients are requested to retain copies of any literature

issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with

appropriate written information, handouts or copies of records as part of an agreed contract, for the

benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail

address for unsolicited mail. Any emails sent by this Company will only be in connection with

the provision of agreed services and products.

DISCLAIMER

Exclusions and Limitations

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law,

this Company:• excludes all representations and warranties relating to this website and its contents or which is

or may be provided by any affiliates or any other third party, including in relation to any

inaccuracies or omissions in this website and/or the Company’s literature.

• excludes all liability for damages arising out of or in connection with your use of this website.

This includes, without limitation, direct loss, loss of business or profits (whether or not the loss

of such profits was foreseeable, arose in the normal course of things or you have advised this

Company of the possibility of such potential loss), damage caused to your computer, computer

software, systems and programs and the data thereon or any other direct or indirect,

consequential and incidental damages; and

• excludes all personal injury where possible or amounts to an assumption of liability in whole or

in part.

This Company does not however exclude liability for death or personal injury caused by its negligence.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory

rights as a consumer are affected.

MEDICAL

The information provided by the Website is for personal information and interest only. It is not intended

to offer professional medical advice or treatment for any condition. You should not use our site or advice

within to treat health conditions or to self-diagnose. We recommend that you consult your medical

practitioner or nurse if you have any health concerns whatsoever. If you have any health problems or

suffer from a chronic condition or are taking any medication you should always seek advice from your

physician or healthcare provider prior to buying our products. Please note that We do not accept any

liability for misuse of our products or for any reliance on the information provided by us via our website

or other social media channels. If you need more information about a product, please get in touch with

Us before ordering.

Information and statements regarding dietary supplements have not been evaluated by the Therapeutic

Goods Administration (TGA) and are not intended to diagnose, treat, cure, or prevent any disease or

health condition.

Payment

The following are acceptable methods of payment.

Credit Card

Using your credit card is the fastest way to make a payment. Our secure server ensures that your Credit

Card details are safe.

All of our customer details are treated with the utmost discretion and our mail order list will not be given

to anyone. We accept Visa and Mastercard.

PayPal

PayPal is the safe and easy way to make an online payment. PayPal allows anyone to pay any way

they prefer, including through credit cards, bank accounts or account balances, without sharing financial

information. If you make a payment with PayPal and use the funds from your Bank Account it will take

2-4 business days to process. Otherwise it is instant!

Direct Deposit

Paying via Direct Deposit usually takes 2-3 Business days for us to receive your funds. If you would like

to pay Via Direct Deposit please select this option in checkout. When you confirm your order, you will

receive an email with our Bank Account Details. Please put your Order Number when using your online

banking in the payment description to reduce confusion.

Cancellation PolicyMinimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile

phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing.

We reserve the right to levy a 50% charge to cover any subsequent administrative expenses. For

cancellations without notice (ie no shows) we reserve the right to charge the entire fee as detailed

below.

Fees: General Playing Table any booking length $10.

DnD Room up to 4hrs $55

DnD Room up to 6hrs $70

DnD Room over 6hrs $120

Order and Shipping information

All our products can be ordered together with any other Product/Category. Each Category has its own

Postage Rate table if your order includes products from 2 different categories these rates will

automatically be worked out for you and calculated together in checkout. You will receive an email with

confirmation of your order. Orders are generally shipped within 1-2 days of receiving your order, you

will receive an order shipped confirmation email when your order has been shipped. We use Australia

Post for our delivery service and they can take between 1-5 working days to deliver depending on your

area.

Availability

Unless otherwise stated, the services featured on this website are only available within Australia, or in

relation to postings from the Australia. All advertising is intended solely for the Australian market. You

are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs

and text available through this site. Redistribution or republication of any part of this site or its content

is prohibited, including such by framing or other similar or any other means, without the express written

consent of the Company. The Company does not warrant that the service from this site will be

uninterrupted, timely or error free, although it is provided to the best ability. By using this service, you

indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever

manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad

demographic information for aggregate use. IP addresses are not linked to personally identifiable

information. Additionally, for systems administration, detecting usage patterns and troubleshooting

purposes, our web servers automatically log standard access information including browser type,

access times/open mail, URL requested, and referral URL. This information is not shared with third

parties and is used only within this Company on a need-to-know basis. Any individually identifiable

information related to this data will never be used in any way different to that stated above without your

explicit permission.

Cookies

Like most interactive web sites this Company’s website uses cookies to enable us to retrieve user

details for each visit. Cookies are used in some areas of our site to enable the functionality of this area

and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create

a link to a page of this website you do so at your own risk and the exclusions and limitations set out

above will apply to your use of this website by linking to it.

Links from this websiteWe do not monitor or review the content of other party’s websites which are linked to from this website.

Opinions expressed or material appearing on such websites is not necessarily shared or endorsed by

us and should not be regarded as the publisher of such opinions or material. Please be aware that we

are not responsible for the privacy practices, or content, of these sites. We encourage our users to be

aware when they leave our site & to read the privacy statements of these sites. You should evaluate

the security and trustworthiness of any other site connected to this site or accessed through this site

yourself, before disclosing any personal information to them. This Company will not accept any

responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your

disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s

services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the Australia and other countries.

The brand names and specific services of this Company featured on this web site are trademarked.

Communication

We have several different e-mail addresses for different queries. These, & other contact information

can be found on our Contact Us link on our website or via Company literature or via the Company’s

stated telephone or mobile telephone numbers.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement

which is due to an event beyond the control of such party including but not limited to any Act of God,

terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority,

uprising, earthquake, epidemic, pandemic, flood or any other natural or manmade eventuality outside

of our control, which causes the termination of an agreement or contract entered into, nor which could

have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party

of the same and shall use all reasonable endeavours to comply with the terms and conditions of any

Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the

failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall

not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any

Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is

expressly stated to be such and signed by both Parties.

General

The laws of Queensland, Australia govern these terms and conditions. By accessing this website and

using our services/buying our products you consent to these terms and conditions and to the exclusive

jurisdiction of the Australian courts in all disputes arising out of such access. If any of these terms are

deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and

limitations set out above), then the invalid or unenforceable provision will be severed from these terms

and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions

set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate,

shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and

Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every

provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except

in writing and signed by duly authorised representatives of the Company.

Notification of ChangesThe Company reserves the right to change these conditions from time to time as it sees fit and your

continued use of the site will signify your acceptance of any adjustment to these terms. If there are any

changes to our privacy policy, we will announce that these changes have been made on our home page

and on other key pages on our site. If there are any changes in how we use our site customers’

Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected

by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these

changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your

accessing of this website and/or undertaking of a booking or Agreement indicates your

understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and

Conditions contained herein. Your statutory Consumer Rights are unaffected.

RETURNS & REFUNDS

If you are not satisfied with an item and need to return it, we're here to help.

Change your mind?

We accept returns on most of our products, provided they are in the same condition as they were bought

and have not been used, opened or the seal broken. If you have changed your mind, please send us

an email and we will let you know where to send them. We will offer you store credit but we do not

refund the shipping costs.

• All change your mind returns must be received within 21 days.

• All items must be unused, with seals intact and tags attached where applicable.

• Customer must pay the shipping cost to return the items.

Damaged or Incorrect Item?

If your item is damaged/faulty or you believe the product has an issue with quality, please contact us as

soon as possible. We will offer you a replacement, refund or a store credit.

How do I return my order?

• Send us an email info@hereticshaven.com.au

• Include your order email and the reason you would like to return your order.

• Address details will be sent to you on confirmation.

Express Post Delays

Currently, Australia Post is not guaranteeing next day delivery for express post parcels, however, it is

still the fastest way to receive your parcel.

We will be posting all orders Monday to Friday, excluding public holidays and period between Christmas

and New Year.

Note: If your items do not arrive 2-3 days after shipment email is sent, please follow these steps:

Confirm your address

Please check that the address on your order shipment email is correct.

Track your order

Find your tracking number in the shipment email you received. Click the tracking number and it will

take you to the Australia Post tracking website.If it says delivered

Please check around your house for somewhere that Australia Post may have left your parcel also

check with your local post office in case it has been taken back to the post office. Check if anyone else

at the address has accepted or signed for the item.

No tracking details

If your tracking number is showing only "Received by Australia Post" please contact us.

Standard postage and handling charges

Standard Post – small $11, medium $15, large $19, extra-large $22

Express Post – small $15, medium $19, large $23, extra-large $30

Pricing and size limits based off standard Australia Post packaging. For parcels larger or heavier than

an extra-large Australia Post box/satchel. Custom pricing may be charged.

Tracking your Order

Tracking your order is simple:

1. You will receive a shipment email when we send your order.

2. Find the tracking number link at the bottom of the email, click it.

3. The Australia Post site will have the tracking details.

Please note: If you see no tracking details do not panic, Australia post does a bad job at showing all

tracking statuses.

Contact us if you have any further questions or concerns about your order.